An environment in which the heat almost prevents you from breathing and in which our body is not comfortable leads to situations in which we will behave in an unhelpful way and with a palpable inapetencia to relate to any person: either clients or partners. This was justified in a study by Professor Liuba Belkin (Lehigh University of Pennsylvania) and published in the European Journal of Social Psychology, which investigated three different areas to reach this conclusion.
The first one focused on a large Russian distribution company in which the production data of the workers were taken into account based on the temperature conditions. It was concluded that employees who performed their duties in an uncomfortably hot environment had a 50% less chance of actively participating in the social part of the company: helping clients, actively listening to their problems or even suggesting suggestions to employees.
The second scenario was curious. A group of people were asked to imagine or remember situations in which they felt uncomfortable because of the heat. An experiment for which they were assured, they were going to be paid. After assessing their feelings and perceptions, they were asked to answer another survey, but this time for free. According to Belkin, only 34% of people decided to move forward: "They were not even feeling the real heat, and even so, the participants were more fatigued, which considerably reduced their intention to continue having a conversation with us."
In the third part of the study, Belkin placed part of his students in a room that had the heating set to an uncomfortable temperature, while another group stayed in another that had air conditioning. They were asked to answer a survey for an NGO that helped children and people without resources in the neighborhood. Only 64% of those who were in the hot room decided to stay to answer some questions, while in the other, 95%. On the other hand, the group that was not comfortable in the room, only managed to answer an average of 6 questions, while the ones in the cooler room arrived until 35.